Privacy Policy
At PickWin, accessible from pickwinx.ca, safeguarding your personal information is a core part of our service. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our online casino and sportsbook. It also explains your rights regarding your data and how you can control its use. By using our site, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, as well as data we gather automatically when you use our services. This allows us to verify your identity, process transactions, and improve your gaming experience.
Personal Information You Provide
When you register an account, make a deposit, contact support, or participate in promotions, we may collect:
- Full name and date of birth
- Email address and phone number
- Residential address and proof of address documents
- Government-issued photo ID for age and identity verification
- Payment method details (e.g., Interac, credit card, or cryptocurrency wallet addresses)
- Communication preferences and account settings
Automatically Collected Information
When you access pickwinx.ca, we and our third-party partners automatically collect certain technical information, including:
- IP address and browser type
- Operating system and device identifiers
- Pages visited and time spent on the site
- Referring website or advertising source
- Interaction with games and other features
This data helps us maintain security, optimize performance, and tailor content to our users in Canada.
How We Use Your Information
PickWin uses your personal data for the following purposes:
- To create and manage your account
- To process deposits and withdrawals, including cryptocurrency transactions
- To verify your age and identity, preventing underage gambling and fraud
- To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements
- To provide customer support via Telegram, Messenger, and email
- To send important service updates, such as changes to terms or security alerts
- To analyze usage patterns and improve our games and platform
- To communicate bonus terms and conditions (only as factual rules, not as promotional offers)
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies, pixel tags, and similar technologies to enhance functionality and gather analytics. Cookies are small text files stored on your device that help us remember your preferences, recognize you on return visits, and understand how you interact with our site.
Types of Cookies We Use
| Cookie Type | Purpose | Examples |
|---|---|---|
| Essential | Required for site operation, such as account login and security | Session cookies, CSRF tokens |
| Functional | Remember your preferences, such as language or region | Language cookie, cookie consent preference |
| Analytics | Collect anonymous data on site usage to improve performance | Google Analytics, hotjar |
| Advertising | Track marketing campaign effectiveness and display relevant ads | Conversion pixels from partner networks |
You can control cookies through your browser settings. Disabling essential cookies may prevent certain site features from working correctly.
Third-Party Services
We engage trusted third-party service providers to help us operate our business. These partners may have access to your personal data only to perform specific tasks on our behalf and are contractually obligated to protect it. Categories of third parties include:
- Payment processors (e.g., Interac, Visa/Mastercard, cryptocurrency gateways)
- Identity verification and KYC/AML compliance vendors
- Cloud hosting and data storage providers
- Customer support platform providers (Telegram, Facebook Messenger, email services)
- Analytics and performance monitoring tools
- Game developers and RNG-certified studios (who do not receive personal data)
These third parties operate under strict data processing agreements and are not permitted to use your data for their own purposes.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law in Canada. Account data is typically kept for the duration of your account activity plus a reasonable period afterward to comply with financial record-keeping and AML regulations. After this period, your data will be securely deleted or anonymized.
Your Rights
As a user in Canada, you have the following rights regarding your personal information:
- Right to access: Request a copy of the data we hold about you
- Right to correction: Ask us to correct inaccurate or incomplete information
- Right to deletion: Request that we delete your personal data, subject to legal obligations
- Right to restrict processing: Limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a commonly used format
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact our support team via Telegram or Messenger. We will respond to your request within the timeframes set by applicable privacy legislation.
Data Security
We take the protection of your data seriously. PickWin employs industry-standard security measures, including:
- TLS 1.2/1.3 encryption with 256-bit ciphers to secure data in transit
- PCI DSS-compliant payment processors to handle all financial transactions
- Tokenization of card details so your full payment information is never stored on our servers
- KYC verification before withdrawals to prevent fraud and underage access
- RNG-certified games from independent third-party studios
While no system is completely impenetrable, we continuously monitor and update our security practices to protect your information.
Responsible Gaming and Age Verification
We are committed to promoting safe and responsible gambling. All players must be at least 18 years old to use PickWin, as required by Canadian law. We enforce age verification during registration and before any withdrawal. If you or someone you know needs help with gambling habits, we encourage you to visit our Responsible Gaming page for tools and resources, including deposit limits, session reminders, and self-exclusion options.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or through a notice on our website. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our customer support team. We are available 24/7 via Telegram and Messenger. For more complex inquiries, email is also an option. Our team will assist you promptly.
For additional information about our practices, please refer to our Terms & Conditions.